Refunds and reprints
Printed photo books are made to your approved design. Contact support@causivo.ai with your order number when you need help.
Before production
If you need to cancel, contact us promptly. We will check whether production can still be stopped and confirm the outcome. A cancellation request is not a confirmed cancellation. If cancellation is accepted, the eligible payment is returned to the original payment method.
Custom products
After production begins, a change of mind or a mistake in an approved caption, photo selection or crop may not qualify for a refund. Any mandatory statutory cancellation or refund rights remain available.
Damaged, incorrect or defective books
Tell us promptly if a book is damaged, defective or different from the approved order. Include the order number, a description and clear photos of the issue and packaging if available. We will assess the issue and arrange an appropriate replacement, reprint or refund. You can contact us even if you cannot provide every photo.
Late or missing shipments
Use the tracking details in your order history and contact us if delivery does not arrive as expected. We will investigate with the fulfillment or shipping provider and explain the available resolution.
Refund status
Approved refunds go to the original payment method. Bank processing times vary. Order cancellation, production cancellation and a financial refund are distinct statuses; your order history and support response describe the actual outcome.
App subscriptions
Digital purchases through Apple or Google are handled by the relevant store's subscription and refund process. This printed-book policy does not replace that process.